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sales@bnd.net.au

FAQS

Ordering

How do I know my order has been received?

Once an order is received, you will receive an order confirmation email to the address you entered during the sites secure checkout.

Note: if you have not received an email - it is due to one of two things

  1. You entered your email address incorrectly
  2. The email has gone to your spam or junk folder.
How do I track my order? Has it been shipped?

You can check the status of your order by clicking into the "Order " section via "My Account" top menu navigation bar.

You will also receive an email when your order has been dispatched - this email will have links to track your order.

Returns

How can I start a return?

Please navigate to our Returns Portal and enter your order number and zip code. Follow the instructions on the screen to request a prepaid return label.

Can I cancel my order?

In order to get a refund, please contact us as soon as possible if you wish to cancel your order

Promotion

Do you offer special promotions or discounts for regular customers?

We value our loyal customers and regularly offer special promotions and discounts. Stay updated by subscribing to our newsletter or following us on social media. Plus, enjoy loyalty rewards for repeat purchases.

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